iTunes could not connect to this iPhone because an unknown error occurred (0xE8000015) is common error that occurred while connecting your iOS device to PC. Here’s how to fix iTunes error 0xe8000015 while connecting iPhone, iPad, or iPod touch device to PC.
This error can occur due to multiple reasons. In this article, we are providing 8 simple ways to fix the issue. If one method won’t work for you, try next method until the issue get resolved.
- 1 HOW TO FIX ITUNES ERROR 0xe8000015
HOW TO FIX ITUNES ERROR 0xe8000015
RESTART IOS DEVICE
Restarting iOS device will fix many issues. So restart you iPhone, iPad, or iPod touch device to resolve 0xE8000015 error. Hold Power + Volume up button simultaneously. You can see Slide to power off option. Slide right to turn off the device. Once the device is shutdown, restart it by holding power button for few seconds.
FIX NETWORK CONNECTION ISSUES
iTunes error 0xE8000015 is often caused by poor network connection. To fix this, make sure you are within range of your wifi router.
Tap on Settings>>Wifi. You can see all available Wi-fi networks here. Tap on your Wi-Fi network. Enter the password and tap on join the network.
Sometimes even if you are under your Wi-Fi network, Your iOS device is not connected to Wi-Fi network automatically. In such instances, Go ahead and turn on auto join under the network name. If the auto join feature is enabled, Your phone will automatically connected to your Wi-Fi network as soon as you phone is under the range of Wi-Fi network. Moreover, you don’t need to enter the password every time you want to connect with the network.
Must Read: How to Find Wifi Password on Mac
ENSURE YOUR IOS DEVICE HAS ENOUGH FREE SPACE
Sometimes, iTunes could not connect to this iPhone is also occurred due to insufficient space on your iOS device. Do check your device space resources. If you find your device space is full, delete some unnecessary files to fix iTunes could not connect to this iPhone on your PC. If you don’t want to loose the data on your iPhone or iPad, take the back up of all the data before deleting any files.
UPDATE IOS TO LATEST VERSION
Go to Settings>> General>> Software Update. If there is any update, you can find it on this section. Select download and install option. The download process is carried on background. You will get the notification once the download process finished. Now tap on install option to start installing the latest update.
Updating iOS to latest version will fix many issues including iTunes error 0xE8000015.
REMOVE RESTRICTIONS ON YOUR IOS DEVICE
Enabling restrictions will simply blocks all connections on your iOS device including iTunes. You will end up with “iTunes could not connect to this iPhone because an unknown error occurred (0xE8000015)” error while connecting your iPhone or iPad to iTunes. To disable restrictions go to Settings>> General>> Restrictions. Tap disable option to disable all restrictions. Enter the passcode to complete the action.
RESET LOCKDOWN FOLDER
Many iTunes error including “iTunes could not connect to this iPhone” are occurred when iTunes is unable to create a directory to perform actions on your PC. We need to follow separate procedure on Mac and Windows to get rid of the issue. Separate method for each operating system is given below.
- Go to Finder.
- Select Go in the top right corner of the screen.
- Choose to Go to folder.
- Enter /var/db/lockdown and tap Enter or Return button.
- Select all times in the lockdown folder and remove them.
It will create a new directory for iTunes on your Mac device.
- Hold Windows + R button simultaneously.
- Type in %ProgramData% in the search box and hit enter.
- Navigate to Apple folder and remove entire lockdown folder.
REINSTALL APPLE MOBILE DEVICE USB DRIVER
Apple Mobile device USB drive allows iTunes to recognize the iOS device. Reinstalling it could solve many iTunes connectivity issues including iTunes error 0xE8000015. If you got this driver from Microsoft store, updating the driver will solve the issue.
ENSURE YOUR PC USB PORT WORKING
iTunes could not connect to this iPhone error can also caused by non working USB port. So try all USB ports available. Also, try to use different USB cable to fix the issue.
These are the 8 ways to fix iTunes error 0xE8000015 on your PC. If you still facing the issue, feel free contact us though comment box below. We love helping our users.Follow Us